2022/10/28 更新简历
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全职
深圳市
互联网/电子商务,计算机服务(系统/数据服务/维修),通信/电信运营/增值服务
售前/售后技术支持主管
元/月
目前正在找工作
随时到岗
IBM |计算机服务(系统/数据服务/维修)
处理日常IT问题, 提供一级响应及解决方案 问题分类,分派,跟进,录入,升级 执行IBM ITIL标准流程, 团队作业, 协调各级支持团队. Wk in IBM Solution & Services Co. LTD (Regular) Customer Service Representative: Wk as a IT helpdesk agent, hling daily IT issues from users, providing first response resolution to the issues, dispatching cases to relevant parties, escalating higher level issues to problem management team, logging tracking cases from opening to closing, codinating with different suppt teams with SOP, using various IT suppt systems f case recding, managing trouble-shooting. Getting training of ITIL practices, new project delivery PC technical skills.中兴能讯 |通信/电信运营/增值服务
负责公司全球客户售后英语客服（中早晚班）；翻译文件；日常业务；培训新员工。English Representative: Providing International After-Sales Services to customers from all over the wld, translating documents, hling daily customer service business, training new employees.
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